Shipping & Delivery

Gdex will be used to deliver the goods purchased.

Zone Cost Free Shipping Timeframe
P. Malaysia Free   1-2 Working Days
East Malaysia RM 8   2-5 Working Days
Zone Cost Free Shipping Timeframe
RM 38 - 4-6 Working Days
Hong Kong
Contact us - 4-7 Working Days
New Zealand
Contact us - 4-8 Working Days
United States
United Kingdom
Contact us - 5-10 Working Days

A tracking number will be provided and you will be able to track the progress of your parcel.

ellone Story aims to process your order immediately and expected the arrival of goods to your doorstep within the time frame. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

The shipping fee charged only for one time shipment. elloneStory shall not be liable for next shipment charges due to wrong information provided by customer. If there is any unclaimed parcel/return parcel to elloneStory, customer should pay for the second/next postage charges.

ellone Story shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Most of the products will be dispatched within 24 hours after payment receipt, except certain products (such as Personalized Jewelry etc.) where it takes longer time to process. For example:

Status Timeframe
Ready stock 24 hours
Pre-order stock 15-20 Working days

For further queries, do email us at
Email us for international shipping cost and details.