Return & Refund

At Ellone Story, we take pride in crafting personalized and high-quality jewelry for our customers. Due to the nature of our products, we maintain a strict no refund policy once an order has been placed.

No Refund Policy

• All sales are final. Once an order is placed, it cannot be canceled or refunded, even if it has not yet been processed.
• Each piece is custom made, and resources are allocated immediately upon order confirmation. This ensures efficiency and high-quality craftsmanship but prevents us from issuing refunds.

Returns & Exchanges

We do not accept returns or exchanges unless:

• The item received is damaged or defective upon arrival.
• There was an error in personalization caused by us.

If you receive a defective or incorrect item, please contact us within 48 hours of receiving your order with clear photos of the issue. We will review your case and offer a suitable resolution, which may include a replacement.

Contact Us

If you have any questions regarding your order, please reach out to our support team at [email protected]. We are happy to assist you.